Crossing Recovery Center

During Your Stay

Crossing Healthcare is located just north of downtown Decatur on a beautiful campus.  Please be thoughtful and respectful of our neighbors and health center patients by parking and smoking in designated areas and keeping noise levels down.  Please notify staff of any inappropriate or suspicious behaviors or activities that would be a risk to our campus or neighbors.  Watch for animals when walking on the grounds. 


Televisions: Resident lounges and bedrooms are equipped with televisions for your use.  Attaching streaming devices to televisions is not allowed.  These include items such as Roku, Chromecast, or other devices meant for streaming television and movies.

Laptops/ Tablets: Personal laptops and tablets will not be permitted.  Crossing Recovery Center laptops can be requested for use as it related to education, training, and job searches.

Cell Phones: Personal cell phones will not be permitted.  Upon admission to Crossing Recovery Center, your cell phone will be placed in a locked cabinet for retrieval upon discharge.  For Transitions participants, cell phones will be locked in the staff office to be checked out for use according to privilege level.

Wearables: Wearable technology, which may have audio or video recording capabilities, are not allowed.  Providing a safe environment of trust and privacy is of the highest importance. Recordings of any kind jeopardizes our ability to maintain a safe and therapeutic environment for our patients, their families and our staff.

Photographs/Social Media: Patients and visitors are not permitted to take photographs of people on the Crossing Healthcare campus.  We must protect the confidentiality of our patients and families, our staff and our patients.  We ask that you refrain from posting anything on social medial that references other residents or staff.  If staff notice someone taking pictures or become aware of inappropriate social media postings, they will immediately address it.  Confidentiality breaches can lead to discharge from our programs.

Telephone Calls: As part of the admission process, Crossing Recovery Center staff will ask you to list any friends or family members who will be allowed to call or visit with you during your staff.  Telephone calls and visits may be monitored and will be subject to the approval of your counselor. 

Mail: Mail is delivered Monday through Saturday to Transitions and Crossing Recovery Center.  Any mail received after your discharge will either be forwarded to your discharge address or will be held for pickup at Elements for up to 30 days.  Crossing Healthcare reserves, the right to inspect any packages received. Stamped outgoing mail can be dropped off at the front desks located in Crossing Recovery Center and Transitions. 


The locations of nearby banking and ATMs are available if needed.  The lending and borrowing of money between patients is not permitted.


Crossing Healthcare does not accept responsibility for valuables such as jewelry, electronics, etc. It is recommended that you leave any items of value at home.  We advise patients who bring valuables to send them home.  For Crossing Recovery Center and Transitions patients, in-room safes are available for small items.   Crossing Healthcare reserves the right to inspect personal property for the presence of prohibited items with the patient present.

Personal property left behind after discharge will be stored for 30 days.  After 30 days, unclaimed property will be donated to charity.  Valuable items will be send cash on delivery to your emergency contact listed upon admission.

Upon admission to Crossing Recovery Center or Transitions, luggage will be stored in the facility’s luggage room.  Luggage and other items may be heat treated for pests control and prevention. 


Laundry facilities are available for Crossing Recovery Center patients and Transitions program participants.  A schedule and instructions for use are posted.


Limited parking is available on the Crossing Healthcare Campus.  Transitions and Crossing Recover Center patients are encouraged to find alternative parking arrangements for their vehicles.  If patient vehicles are parked on the Crossing Healthcare Campus, license, insurance, and registration information must be made available to Crossing Healthcare staff for review.  Designated parking spots will be identified.


Visitors and visiting hours must be coordinated with counselors.  Only visitors designated by the patient and their treatment team are allowed.  Patients are encouraged to select visitors who will be supportive of their treatment.  Visitors must check in and out at the front desks in Transitions and Crossing Recovery Center.  All visitors must wear a badge during their visits.  Visitors are to remain in public areas, such as lounges.  Visitors are not to be in residence rooms or resident room corridors. Visitors must respect the privacy of other patients in the facility.

Crossing Healthcare values our alumni and hope they will feel comfortable visiting after discharge to encourage and support patients in treatment.  Alumni are welcome to visit when patients are available and not in treatment.  Alumni will be asked to leave the buildings after curfew.  If concerns arise regarding the conduct of an alumni, Crossing Healthcare staff can terminate an alumni’s visiting privilege at any time and can ask any alumni to leave the premises if needed.


It is the goal of Crossing Healthcare to provide the safest environment possible for our patients.  You are responsible for learning and following all safety procedures, including severe weather, fire and other emergency and evacuation plans.

Patients are responsible for securing their sleeping rooms when not occupied. Patients should be in their rooms by curfew. Patients are accountable for their own behavior and are accountable for reporting any behaviors by their peers that might put the patient, others or their sobriety at risk.

No weapons are allowed on campus.  Weapons include firearms or any device from which a projectile can be fired by an explosive, any simulated firearm, sling shot, sand club, metal knuckles, knives, home made weapons, etc. The only exceptions are law enforcement, security and military personnel engaged in official duties. Patients should report any weapons, or anyone found in possession of a weapon, to staff immediately.


All injuries and illnesses should be reported to a Crossing Healthcare staff member immediately.  If medical assistance is needed, the staff member will refer you to a Crossing Healthcare provider or call 9-1-1 if immediate assistance is needed.

Patients are encouraged to wash hands frequently, perform personal hygiene, and cover coughs and any cuts/wounds to help prevent the spread of illness or infections.


Fire and emergency evacuation plans are posted on each unit.  Please review the plans and know your role and route.  Staff and patients are expected to participate in monthly fire drills.

In the event of fire or smoke, remain calm.  Evacuate any people in the direct vicinity and close any doors between you and the fire/smoke.  Notify staff on duty of the nature and location of the fire/smoke immediately and follow their directions.  If you are on your unit and an alarm is sounded, evacuation is mandatory.  A head count will be conducted.  Remain in the evacuation area until the “all clear” is received or further instructions are given.

To help prevent fires:

  • No smoking anywhere in the buildings.  Smoking is only allowed in designated smoking areas on the campus. 
  • Extension cords and multi-plug adaptors are not permitted. 
  • Curling irons, hair dryers and other personal electronics must be unplugged when not in use.
  • No aerosols area allowed.
  • No candles are allowed on campus.
  • Portable heating devices and unauthorized electrical appliances are not permitted.
  • When using the stove or microwave, do not walk away or leave them unattended while heating food.  Stoves/ovens must be turned off after use.
  • Ironing is only permitted in the laundry room.  Irons will be checked out.


During severe weather, staff will assemble and guide all patients to designated shelter areas.  Remain in the area until further instructions are received or an “all clear” is issued.


If there is a security event or an event that affects outside air quality (ex. transportation accident), it may become necessary to “shelter in place.”  Follow staff instructions.  Staff will be in communication with Crossing Healthcare administration and local authorities to determine the best course of action.  Patients may be asked to go to designated areas in the building or remain in their rooms.

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